Help Center

Getting Started

New to Preforge? Learn how to create an account, verify your email, and place your first bid.

1. How do I create an account?

Click Sign Up in the top navigation, enter your username, email address, and a secure password, then verify your email. Once verified, your account is fully active and you can start exploring the marketplace.

2. Why do I need to verify my email?

Email verification is required before you can place bids or make deposits. It protects your account and ensures we can reach you with important transaction updates, security alerts, and platform news.

3. How do I get started with bidding?

After verifying your email, deposit funds into your wallet via Profile → Wallet → Deposit. Then browse the marketplace, click on any active NFT, and place your bid to join the pool. Your first bid either opens a new 5-minute bidding window or joins one already in progress.

4. What is my user level and how does it help?

Your level (1–20) reflects your overall activity on the platform. Higher levels unlock larger refunds on unsuccessful bids — up to 20% back at Level 20 — as well as small bonus chances when bidding. Levels decay with extended inactivity, so staying active keeps your benefits.

5. Can I use the platform without an account?

You can browse the marketplace and view NFT listings without registering. However, placing bids, depositing funds, withdrawing, or creating NFTs all require a verified account.

Still have questions? Contact our support team.

Bidding Open

First bid